Contact Information

Last Updated: September 2026

If you have any questions about your order, products, shipping, payments, or anything related to IDEN, we’re happy to help.

Customer Support

Brand: IDEN
Website:  ⁠idencard.shop
Email: idencrad.in@gmail.com

For Order-Related Queries

When contacting us about an order, please include your:

• Order number
• Name used when placing the order
• Email address or phone number used for the order
• A brief description of your issue
• Photos or videos, where relevant

Providing these details helps us resolve your request faster.

Response Time

We aim to respond to customer enquiries within 1–2 business days.

During product launches, sales, holidays, or periods of high enquiry volume, responses may take slightly longer.

Order Issues

For issues involving a wrong product, damaged product, or delivery problem, please contact us as soon as possible after receiving your order.

For wrong-product claims, please refer to our Return & Refund Policy for the applicable requirements and timeframe.

Business Information

IDEN
India
Website:  ⁠idencard.shop
Customer Support: idencard.in@gmail.com

We appreciate your support and will do our best to assist with any genuine questions or order-related concerns.