Shipping policy

hipping Policy

Last Updated: September 2026

At IDEN, we aim to process and deliver every order safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from idencard.shop.

1. Order Processing

Orders are processed after successful payment confirmation.

Please allow 2–5 business days for your order to be processed and prepared for dispatch.

Processing times may be slightly longer during:

Product launches
Sales or promotional periods
Holidays
High-volume order periods
Unforeseen operational circumstances

Once your order has been dispatched, you will receive shipping information or tracking details where available.

2. Delivery Time

After dispatch, orders are generally expected to arrive within 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times are not guaranteed and may vary due to circumstances outside our control.

Remote locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Shipping method
Promotional offers

Any applicable shipping fee will be clearly shown at checkout.

4. Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please allow some time for the tracking information to become active after the courier receives the package.

If your tracking information has not updated for an extended period, please contact us with your order number.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

Name
House/Flat number
Street
Area
City
State
PIN code
Phone number

IDEN is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the courier may attempt redelivery or return the package to the sender.

If a package is returned to IDEN because of incorrect address information or repeated failed delivery attempts, additional shipping charges may apply if you request re-shipment.

7. Delays

Delivery estimates are provided for guidance only.

Orders may occasionally be delayed due to circumstances such as:

Courier or logistics delays
Weather conditions
Public holidays
Strikes or operational disruptions
Incorrect address information
High shipping volumes
Events outside our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

8. Damaged Packages

If your package appears significantly damaged when delivered, please take clear photographs or a video of the package before opening it, if possible.

If the product inside is damaged, contact us as soon as possible with:

Order number
Photographs of the package
Photographs of the product
A description of the issue

We will review the matter and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product received.

If the error is confirmed to be on our side, we will arrange an appropriate resolution.

10. Delivery Partners

Orders may be shipped through third-party courier and logistics providers.

Once the package has been handed over to the delivery partner, certain aspects of the delivery process are controlled by that provider. We will nevertheless assist with reasonable tracking and delivery-related queries.

11. International Shipping

International shipping, where available, may be subject to additional delivery times, customs procedures, duties, taxes, or other charges imposed by the destination country.

Any customs duties or import charges applicable to an international shipment are the responsibility of the customer unless otherwise stated at checkout.