Terms of service

Terms of Service

Last Updated: September 2026

Welcome to IDEN. These Terms of Service (“Terms”) govern your use of idencard.shop and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About IDEN

IDEN is a fan-merchandise and collectible brand offering fan-made collectible cards and novelty products designed for personal collection, display, and entertainment.

Our products are independently designed merchandise and are not official identification documents.

Unless explicitly stated otherwise, IDEN is not affiliated with, endorsed by, sponsored by, or officially connected to any artist, celebrity, organization, brand, government authority, or other third party represented or referenced in our products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to interfere with or damage the website.
Attempt to gain unauthorized access to our systems.
Copy, reproduce, modify, or redistribute our website content without permission.
Use our products or website in a way that falsely represents them as official documents or merchandise.
Use our website to infringe the rights of others.

We reserve the right to refuse service or cancel an order where we reasonably believe an order is fraudulent, unlawful, abusive, or otherwise violates these Terms.

3. Products

Our products are collectible and novelty merchandise intended for personal collection and display.

Any card, design, artwork, name, image, number, layout, or other element that resembles an identification card, passport, license, membership card, or similar document is used as part of the product’s fictional collectible design.

Our products:

Are not government-issued identification.
Are not passports, visas, licenses, permits, or official credentials.
Do not provide any legal identity or authorization.
Must not be presented to any authority, business, security personnel, venue, airline, border-control officer, or other third party as genuine official documentation.

4. Product Images and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and other information displayed on our website are accurate.

However, minor differences may occur between product photographs displayed online and the physical product due to:

Screen and display settings
Lighting and photography
Printing variations
Manufacturing tolerances

Such minor differences do not necessarily constitute a product defect.

5. Pricing

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product, or listing errors.

If an order has been placed with an obvious pricing or listing error, we may contact the customer regarding the order or cancel the order and issue any applicable refund.

6. Orders

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

Suspected fraudulent activity
Incorrect pricing or product information
Product availability issues
Incorrect customer information
Shipping restrictions
Technical or payment processing errors
Violation of these Terms

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method or through another appropriate method.

7. Payments

Payments are processed through third-party payment service providers.

IDEN does not directly store complete payment card information such as your full credit/debit card number or CVV.

By making a payment, you agree to the applicable terms and policies of the payment provider used to process your transaction.

8. Shipping and Delivery

We ship orders to the locations available during checkout.

Estimated delivery times displayed on the website are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Incorrect address information
Operational issues
Events outside our reasonable control

Once an order has been handed over to the delivery partner, delivery is subject to the courier’s operations.

Customers are responsible for providing accurate shipping information.

9. Returns, Refunds and Exchanges

All orders are generally final sale.

We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, personal preference, or similar reasons.

If you receive a different product from the one you ordered, please contact us within 48 hours of delivery.

For complete information, please refer to our Return & Refund Policy.

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.

10. Intellectual Property

All original content created for IDEN, including:

Website design
Logos
Brand elements
Product photography
Product descriptions
Graphics
Original artwork
Text
Website content

is owned by or licensed to IDEN unless otherwise stated.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our original content without prior written permission.

11. Third-Party Intellectual Property

Some products may reference public figures, artists, characters, brands, or other third-party subjects.

Such references are used for fan-made collectible and novelty merchandise purposes.

IDEN does not claim ownership of third-party trademarks, names, logos, or other intellectual property belonging to their respective owners.

Where applicable, third-party intellectual property remains the property of its respective owner.

12. User Information

When placing an order, you agree to provide accurate and complete information, including your:

Full name
Email address
Phone number
Shipping address
Payment information

You are responsible for ensuring that the information provided is accurate.

We may use the information you provide to process orders, communicate with you, provide customer support, and fulfill our legal and operational obligations, in accordance with our Privacy Policy.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available
Error-free
Uninterrupted
Free from technical issues

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, IDEN will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, third-party service interruptions, technical failures, or events outside our control.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection and other applicable laws.