Refund policy

Return & Refund Policy

Last Updated: September 2026

At IDEN, every order is prepared specifically for our customers. Due to the nature of our products, all purchases are final and we do not accept returns, exchanges, or refunds for change of mind or personal preference.

Please review your order carefully before completing your purchase.

1. No Returns or Refunds

We do not accept returns, exchanges, or refund requests for reasons including, but not limited to:

Change of mind
Ordering the wrong product
Selecting the wrong design or variant
Personal preference
No longer wanting the product
Incorrect shipping information provided by the customer
Delays caused by the customer being unavailable to receive the order

Once an order has been placed and confirmed, it cannot be cancelled or modified unless otherwise agreed by IDEN.

2. Wrong Product Received

The only exception to our no-return/no-refund policy is when you receive a product that is different from the product you ordered.

If you receive the wrong product, please contact us within 48 hours of delivery.

Your message should include:

Order number
Name and contact details used for the order
Clear photographs of the product received
A photograph of the packaging/shipping label
A brief description of the issue

Our team will review the information and verify the order.

If the error is confirmed to be on our side, we will arrange an appropriate resolution, which may include sending the correct product.

3. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

IDEN is not responsible for orders that cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply if a re-shipment is requested.

4. Delivery Issues

If your package is delayed, lost, or shows an unusual delivery status, please contact us as soon as possible with your order number.

We will work with the relevant delivery partner to investigate the issue.

A delivery delay by itself does not automatically qualify for a refund.

5. Unboxing Evidence

For your protection and ours, we strongly recommend recording a continuous unboxing video when opening your package.

This can help us verify issues involving an incorrect product or an order discrepancy.

6. Approval of Claims

All claims are subject to verification by IDEN.

Submitting photographs or videos does not automatically guarantee a replacement or refund. We will review the order and supporting information before determining the appropriate resolution.

7. How to Contact Us

For any issue regarding your order, please contact us through our official customer support channel with your order number and relevant details.

Email: idencard.in@gmail.com
Please do not send products back to us without receiving instructions from our team. Unauthorized returns may not be accepted.